Shipping Policy

Last updated: August 11, 2026

Thank you for shopping with Elyzia. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding order processing, delivery times, tracking, and other important shipping details.

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotional events, holidays, or other exceptional circumstances, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Once an order has entered the processing or fulfillment stage, we may not be able to modify or cancel it.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

5–10 business days

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, local postal services, and other circumstances outside of our reasonable control.

Processing time and shipping time are separate. Therefore, please allow 1–3 business days for order processing in addition to the estimated 5–10 business days for delivery.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

Please allow some time for tracking information to become active after your order has been handed over to the shipping carrier.

Tracking updates are provided by the applicable carrier and may occasionally experience delays.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at contact@elyzia.com.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Elyzia is not responsible for orders delivered incorrectly or returned due to inaccurate or incomplete shipping information provided by the customer.

Delayed Orders

Occasionally, orders may experience delays due to circumstances outside our reasonable control, including:

• Carrier delays;

• Customs processing;

• Severe weather conditions;

• Public holidays;

• High shipping volumes;

• Local postal service disruptions; or

• Other transportation or logistical events.

If your order has exceeded the estimated delivery timeframe, please contact us at contact@elyzia.com and we will assist you in reviewing the status of your shipment.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

• Around your delivery location;

• With other members of your household;

• With neighbors or building management, where applicable; and

• With the shipping carrier.

If you are still unable to locate your package, please contact us at contact@elyzia.com so we can assist you with the next steps.

If a shipment appears to have been lost in transit, please contact our customer support team and we will review the situation with the applicable shipping provider.

Damaged Packages

If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible at contact@elyzia.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

We will review the situation and provide an appropriate resolution in accordance with our Refund & Return Policy.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

Customs procedures may also result in additional delivery delays that are outside Elyzia's control.

Customers are responsible for ensuring that products ordered from Elyzia can legally be imported into their destination country.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at contact@elyzia.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipping, we may no longer be able to modify or cancel it.

Returns and Refunds

Shipping-related returns and refunds are subject to our Refund & Return Policy.

Please review our Refund & Return Policy for information regarding return eligibility, procedures, and refunds.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Elyzia
Email: contact@elyzia.com
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States