Refund & Return Policy

Last updated: August 11, 2026

At Elyzia, we want you to feel confident and satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition in which you received it;

• Unworn, unused, and undamaged;

• With all original tags attached, where applicable;

• In its original packaging; and

• Accompanied by a receipt or other proof of purchase.

To request a return, please contact our customer support team at contact@elyzia.com.

If your return is accepted, we will provide you with the appropriate return address and detailed instructions on how and where to send your package.

Please do not send products to our business or registered address unless specifically instructed to do so by our customer support team.

Items returned without first requesting and receiving return authorization may not be accepted.

If you have any questions regarding a return, please contact us at contact@elyzia.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at contact@elyzia.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable.

Our team will review the situation and work with you to provide an appropriate resolution.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants;

• Custom, personalized, or made-to-order products;

• Personal care or beauty products that have been opened or used;

• Hazardous materials, flammable liquids, or gases; and

• Gift cards.

For hygiene, safety, or product-specific reasons, additional items may also be non-returnable where permitted by applicable law.

If you are unsure whether your item is eligible for return, please contact us at contact@elyzia.com before sending it back.

Sale or promotional items may be subject to specific return conditions, except where otherwise required by applicable consumer protection laws.

Exchanges

If you would like a different item, size, color, or variation, the fastest option is generally to return the original item in accordance with this policy and place a new order once your return has been accepted.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable EU consumer protection laws.

Returned items should be in the same condition in which they were received, unworn or unused, with tags and original packaging where applicable. Proof of purchase may also be required.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at contact@elyzia.com.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed and approved.

Please do not ship a return to any Elyzia or Valcrest Business LLC address unless that specific address has been provided to you as part of your return authorization.

Customers are responsible for following the return instructions provided by our support team. Failure to follow these instructions may result in delays or the return being rejected, subject to applicable law.

Contact Us

If you have any questions about returns, refunds, exchanges, or this policy, please contact us:

Elyzia
Operated by Valcrest Business LLC
Email: contact@elyzia.com
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States